Refund policy

Our 30-day return policy means that after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@emilybouttique.com.

Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at any time at info@emilybouttique.com

Damages and Issues Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way, we can assess the problem and work to resolve it.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition in which you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@emilybouttique.com.

Order Cancellations You can cancel your order within two hours of purchase by contacting our customer service. If your order has already been shipped, please follow the steps in the Return Instructions below.

Return Conditions We offer returns under the following conditions: Return Window: Items can be returned within 30 days of delivery. Item Condition: Items must be in their original condition, unused, with all tags attached and in their original packaging. Receipt or Proof of Purchase: Required for all returns.

Return Instructions To start a return, follow these steps:

Step 1. Contact Customer Service: Send an email to info@emilybouttique.com with your order number, reason for the return, and any supporting photos if applicable. Step 2. Receive Return Authorisation: Our team will respond and provide a return authorisation with detailed instructions. Step 3. Return Packaging: Pack the item securely, making sure to include all tags and original packaging, and attach the return authorisation form. Step 4. Shipping: Use a reliable tracked shipping service. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refund Policy Processing Times: Approved refunds will be processed to the original payment method within 5 days. Your bank or credit card provider may require additional time to credit the refund. Confirmation: You will receive a confirmation email once the refund has been processed.

If you do not see the refund within the expected timeframe, please check with your bank. For further assistance, contact us at info@emilybouttique.com.

Exchange Policy We do not offer direct exchanges. If you would like a different size or colour, please return the item and place a new order for the desired size or colour through the website.

Exceptions and Special Cases Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. Wrong Product: If you receive the wrong item (wrong size or wrong item), contact us and we will cover the return shipping costs and send you the correct item promptly. Lost Parcels: If your parcel does not arrive within the estimated timeframe, contact us so we can open an investigation with the courier.

Warehouse Address Please send us an email at info@emilybouttique.com so we can help you return your item(s) and provide you with our warehouse address.